Privacy Policy

SILAIGO (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://silaigo.com and use our tailoring services, including fabric pickup, doorstep delivery, and online customization.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Information

• Contact Information: We collect your name, email address, phone number, and physical address to communicate with you regarding your orders, provide updates, and deliver our services efficiently.
• Measurement Details: Your body measurements, either provided by you online or collected during doorstep visits, are used solely to ensure the accuracy and fit of your tailored garments.
• Order Information: We keep records of your garment preferences, customization options, and order history to personalize your experience and streamline repeat orders.
• Account Data: If you create an account, we store your username, password (securely hashed), and account preferences to facilitate secure access and a personalized experience.
• Payment Information: Payment details such as UPI or credit/debit card information are processed securely via trusted third-party payment processors. We do not store your full payment details on our servers.

B. Automatically Collected Information

• Device Information: We automatically collect information about the device you use to access our website, such as browser type, operating system, and IP address, to optimize site performance and security.
• Location: We may determine your approximate location based on your IP address to provide region-specific services and offers.
• Log Data: We collect data on the pages you visit, the time spent on each page, and your clickstream activity to analyze usage patterns and improve our website.
• Cookies and Usage Tracking Data: Cookies and similar technologies help us remember your preferences, track your activity, and enhance your browsing experience.

2. How We Use Your Information

• Fulfilling tailoring orders and managing logistics: Your information is used to process your tailoring requests, coordinate fabric pickup, manage stitching, and arrange doorstep delivery.
• Customer service and order updates: We use your contact details to provide support, answer queries, and keep you informed about your order status.
• Improving website UX and performance: Usage data helps us identify areas for improvement, fix bugs, and enhance the overall user experience.
• Sending promotional offers and updates: With your consent, we may send you emails or messages about new services, discounts, or special offers.
• Internal analytics and business development: Aggregated data is analyzed to understand customer preferences, improve our offerings, and guide business decisions.
• Ensuring platform security and fraud prevention: We monitor activity to detect and prevent unauthorized access, fraud, or other security threats.

3. How We Share Your Information

We do not sell your personal information. We may share data with:

• Delivery Partners: Your name, address, and contact number may be shared with trusted delivery partners to facilitate fabric collection and order delivery.
• Tailoring Teams: Measurement details and garment preferences are shared with our tailoring staff to fulfill your customization requests accurately.
• Payment Gateways: Payment information is securely transmitted to third-party payment processors for transaction completion. We do not retain your full payment details.
• Marketing Tools: With your consent, your email may be used with marketing platforms to send you updates and promotional content.
• Legal Authorities: We may disclose your information if required by law, regulation, or to protect our rights and enforce our policies.

4. Data Retention

We retain your personal information only as long for:

• Order fulfillment and service history: We retain your data to ensure accurate processing of current and future orders, maintain a record of your service history, and provide a seamless tailoring experience.
• Legal and compliance obligations: Your information may be retained as required to comply with applicable laws, regulations, and to respond to lawful requests from authorities.
• User support and troubleshooting: Retaining relevant data enables us to assist you with inquiries, resolve issues, and improve our customer support services.
• Data deletion requests: You may request deletion of your personal data at any time (see Section 8 for details on exercising your rights).

5. Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences, analyze site traffic, and personalize your experience. You can manage or disable cookies through your browser settings, but some features may not function properly if cookies are disabled.

6. Data Security

We implement industry-standard security measures such as SSL encryption, secure servers, and restricted access controls to protect your data. While we strive to safeguard your information, no system can guarantee absolute security.

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If we become aware of such data, we will promptly delete it from our records.

8. Your Rights

• Access your personal data: You can request a copy of the personal information we hold about you.
• Correct inaccuracies: You may ask us to update or correct any inaccurate or incomplete data.
• Request deletion: You have the right to request deletion of your personal data, subject to legal or contractual obligations.
• Withdraw consent for marketing: You can opt out of receiving marketing communications at any time.
• Request a copy of stored data: You may request an export of your data in a commonly used format.

To exercise your rights, please contact us at support@silaigo.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us