SILAIGO Privacy Policy

1. Information We May Collect

2. How We Use Your Information

SILAIGO may use personal information for purposes including:

• Creating and managing orders
• Arranging pickup and delivery
• Understanding measurements and tailoring requirements
• Communicating regarding an order
• Providing customer support
• Processing payments
• Handling alterations and complaints
• Providing invoices, order summaries and service updates
• Improving our products, services and website
• Maintaining security and preventing fraud or misuse
• Maintaining business and operational records
• Analysing website and service performance
• Complying with applicable legal obligations

3. Order-Related Communications

SILAIGO may use the contact information provided by a customer to communicate about an order or requested service. These communications may include information relating to pickup scheduling, order confirmation, order details, pricing, invoices and payment, production status, dispatch, delivery, alterations, and other information necessary to provide the requested service.

4. Marketing Communications

SILAIGO may use personal information for promotional or marketing communications where permitted by applicable law and based on the applicable consent or legal basis. Customers may request to stop receiving promotional communications. Stopping promotional communications will not normally affect essential communications required to fulfil an existing order or provide requested services.

5. Sharing of Information

SILAIGO may share relevant information with service providers or other parties where reasonably necessary to operate the business and provide requested services. Depending on the service, these parties may include:

• Pickup and delivery partners
• Tailoring and production personnel
• Payment gateways and payment service providers
• Website hosting and infrastructure providers
• Analytics and technology providers
• Customer support or communication providers
• Professional advisers
• Government, regulatory, law-enforcement, or other authorities where required or permitted by law

SILAIGO aims to share only information reasonably necessary for the relevant purpose.

6. Customer Measurements and Tailoring Information

Because SILAIGO provides customised tailoring, measurements and garment-related information may need to be accessed by relevant personnel involved in fulfilling an order. Such information is used for operational purposes such as cutting, stitching, quality checking, alteration, delivery, and customer support. Access to order information should be limited to what is reasonably required for the relevant task.

7. Photographs and Order Images

Customers may provide photographs, reference images, garment photographs, or other visual material in connection with an order. SILAIGO may use such material for purposes connected with providing and documenting the service. Where permitted, SILAIGO may also use suitable order-related photographs, garment images, customer-submitted content, or other visual material for business promotion, marketing, website content, social media, portfolio purposes, or demonstrating its work. SILAIGO will handle personal information in accordance with applicable law.

8. Cookies and Similar Technologies

SILAIGO may use cookies, analytics tools, pixels, tags, and similar technologies to operate the website, remember preferences, understand website usage, measure performance, improve user experience, maintain security, and support relevant marketing or analytics activities where applicable.

Users may be able to control certain cookies through browser or device settings. Disabling certain cookies may affect some website functionality.

9. Analytics and Advertising

SILAIGO may use analytics and advertising technologies to understand website traffic, campaign performance, customer behaviour, and service usage. Where third-party advertising or analytics providers are used, those providers may process certain technical or usage information according to their own policies and applicable requirements.

10. Data Security

SILAIGO takes reasonable measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable precautions to protect their account credentials and devices.

11. Data Retention

SILAIGO may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling and maintaining order records, customer support, accounting and financial records, handling disputes or complaints, security and fraud prevention, legal and regulatory obligations, and legitimate business purposes.

When information is no longer reasonably required and there is no legal or operational reason to retain it, SILAIGO may delete, anonymise, or otherwise appropriately dispose of it. Specific retention periods may vary depending on the type and purpose of the information.

12. Your Choices and Rights

Depending on applicable law and the stage of implementation of relevant legal provisions, individuals may have rights relating to their personal data, including rights to:

• Obtain information about processing
• Request access to personal information
• Request correction of inaccurate information
• Request deletion where applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a complaint regarding personal-data processing

Requests will be handled in accordance with applicable law and may be subject to reasonable verification requirements. Certain information may need to be retained where required by law or where necessary for legitimate business or legal purposes.

13. Withdrawal of Consent

Where processing is based on consent, a customer may withdraw consent using a reasonably accessible method provided by SILAIGO. Withdrawal of consent does not affect processing that was lawfully carried out before withdrawal. Withdrawal may also affect SILAIGO’s ability to provide certain services where the information is necessary to provide those services.

14. Third-Party Websites and Services

SILAIGO may use or link to third-party services, payment providers, social-media platforms, analytics providers, or other external websites. SILAIGO is not responsible for the privacy practices of third-party websites or services. Customers should review the privacy policies of the relevant third parties when using their services.

15. Children’s Information

SILAIGO’s services are intended for users who can lawfully enter into agreements and provide the information necessary for the requested service. Where applicable law requires parental or guardian involvement for processing a minor’s personal information, SILAIGO will follow the applicable requirements.

16. Changes to This Privacy Policy

SILAIGO may update this Privacy Policy from time to time. The updated version will be published on the SILAIGO website. Changes will generally apply from the date the revised Policy is published, subject to applicable law.

17. Contact and Privacy Requests

For questions, privacy concerns, requests relating to personal information, or complaints regarding this Privacy Policy:

SILAIGO will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.