SILAIGO Return & Refund Policy

Tailoring orders are generally customised for the individual customer and are therefore not eligible for a standard return simply because the customer changes their mind, no longer wants the garment, or does not prefer the final design after accepting the order.

This does not affect any rights or remedies that cannot legally be excluded under applicable law.

If an issue is attributable to a measurement-recording error by SILAIGO or a stitching error attributable to SILAIGO, SILAIGO will provide reasonable alteration or rework without charging the customer for that correction.

The appropriate correction will depend on the nature of the issue.

A correction does not automatically mean that the garment will be remade or that a refund will be issued.

Where an alteration is required because the customer supplied or confirmed incorrect, incomplete, or inaccurate measurements, SILAIGO may provide alteration services subject to applicable alteration charges.

Once a customer has inspected and accepted the garment and completed the applicable payment, the order will ordinarily be treated as completed and accepted.

If the customer later reports an issue, SILAIGO may treat the request as a new alteration or service request.

Applicable alteration charges and a ₹200 pickup/collection charge may apply.

However, SILAIGO may, at its discretion, review genuine concerns and provide a goodwill or case-by-case resolution.

Reference images, photographs, sketches and existing garments are treated as design guidance.

SILAIGO makes reasonable efforts to achieve the requested appearance, but an exact reproduction cannot always be guaranteed.

Differences may result from the customer’s fabric, existing embroidery or embellishment, measurements, construction requirements, material availability, or other characteristics of the order.

A difference from a reference image alone does not automatically qualify an order for a refund.

If customer-provided fabric or material is lost or materially damaged while in SILAIGO’s custody, SILAIGO will assess the circumstances.

Where appropriate, SILAIGO may provide reasonable compensation based on the verified value of the affected material, subject to reasonable supporting evidence and applicable law.

If SILAIGO cannot reasonably complete an order because of material limitations, availability issues, technical limitations, or other circumstances affecting fulfilment, SILAIGO will inform the customer where reasonably practicable.

The customer’s original fabric/material will ordinarily be returned.

Any tailoring charges or other amounts already paid will be resolved appropriately based on the circumstances.

The final resolution may be determined on a case-by-case basis, subject to applicable law.

A confirmed order may be cancelled by the customer only if fulfilment has not yet started.

A ₹200 cancellation charge may apply.

If the order has already entered fulfilment, cancellation is generally not permitted because materials, labour or other resources may already have been committed specifically to the order.

For the purpose of cancellation, fulfilment may be considered started when SILAIGO has begun order-specific activities such as purchasing/procuring lining or other materials, cutting, stitching, or other material production activity.

Where an order is cancelled or cannot be completed, customer fabric/material may be returned through an appropriate method depending on the circumstances.

Return arrangements and any applicable transportation or delivery charges will be determined case-by-case.

Where a third-party delivery service such as Porter is used, applicable transportation charges may be payable by the customer depending on the circumstances.

If a customer is unavailable, unreachable, or otherwise unable to accept a completed order, SILAIGO may determine the appropriate next step based on the circumstances.

Any repeat delivery, collection, transportation or related charges will be determined case-by-case and communicated where applicable.

Completed garments or customer-provided materials may be retained for up to 60 days where they remain uncollected, undelivered, unresolved, or subject to outstanding payment.

SILAIGO will make reasonable efforts to notify the customer before disposal.

After the applicable 60-day period, SILAIGO may dispose of uncollected items, subject to applicable law.

Where a refund is determined to be appropriate, it will generally be processed through the original payment method or another reasonable method agreed with the customer.

The timing of the refund may depend on the payment method, banking system, payment gateway, or other third-party processing timelines.