Terms and Conditions

1. Acceptance of Terms

By accessing or using our services, you agree to comply with and be legally bound by these terms. Please ensure that you:

  1. Read the Terms and Conditions in full before placing an order: It is your responsibility to thoroughly review all the terms and conditions outlined on this page before initiating any transaction or placing an order with us. This ensures you are fully aware of your rights, obligations, and the scope of our services.
  2. Do not access the service if you disagree with any part of the Terms: If you do not agree with any clause or policy mentioned herein, you must refrain from using our website, mobile application, or any related services. Accessing or using our services without agreement constitutes a breach of these terms.
  3. Understand that continued use implies acceptance of updates: We may update or modify these terms periodically. Continued use of our services after such updates will be considered as your acceptance of the revised terms. We recommend reviewing this page regularly to stay informed.

2. Service Overview

  1. Doorstep fabric pickup: We offer a convenient pickup service where our agents collect your fabric directly from your specified address at a scheduled time, eliminating the need for you to visit our premises.
  2. Garment customization through online selections: You can customize your garment by selecting styles, patterns, and measurements through our online platform, ensuring a personalized tailoring experience.
  3. Stitching and delivery within 48 working hours: Once your fabric is picked up and your order is confirmed, we commit to completing the stitching and delivering the finished garment to your doorstep within 48 working hours, subject to certain conditions.
  4. Alteration support if required: If the delivered garment does not fit as expected, we provide alteration services to ensure your satisfaction, as per our alteration policy.

3. 48-Hour Delivery Commitment

  1. Countdown starts post successful fabric pickup: The 48-hour delivery window begins only after your fabric has been successfully collected by our agent and all order details are confirmed.
  2. Subject to availability and volume; delays will be communicated: While we strive to meet the 48-hour commitment, high order volumes or unforeseen circumstances may cause delays. In such cases, we will proactively inform you about the revised timelines.
  3. Public holidays and local restrictions may impact timelines: National holidays, local events, or government-imposed restrictions may affect our ability to deliver within the promised timeframe. We will notify you if such situations arise.

4. Fabric Pickup & Delivery

  1. Pickup occurs at the scheduled time slot: Our team will arrive at your address during the time slot you select while placing the order. Please ensure someone is available to hand over the fabric.
  2. Orders cannot be canceled after dispatch: Once your order has been dispatched for pickup, cancellation is not permitted. Please review your order carefully before confirming.
  3. Delivery is to the same address unless changed in advance: The finished garment will be delivered to the pickup address unless you notify us of a change before the delivery process begins.
  4. Ensure availability at pickup and delivery times: It is your responsibility to be present or arrange for someone to be available at the specified address during both pickup and delivery to avoid delays or missed appointments.

5. Alteration & Fit Guarantee

  1. Immediate collection for alteration if fit is incorrect at delivery: If you find the fit unsatisfactory at the time of delivery, our agent can collect the garment immediately for necessary alterations.
  2. Requests allowed within 2 days post-delivery: You may request alterations within 2 days of receiving your garment. Requests made after this period may not be eligible for free alteration.
  3. Alterations must match original specifications: Alteration requests should pertain only to the original measurements and design provided at the time of order. Any deviation may incur additional charges.
  4. Design changes are not eligible for free alteration: Requests to change the style, pattern, or design after delivery are not covered under the free alteration policy and will be treated as new orders.

6. Refunds for Damage

  1. Provide photographic/video proof within 24 hours of delivery: If your fabric or garment is damaged, you must submit clear photographic or video evidence within 24 hours of receiving the delivery to initiate a refund claim.
  2. Refund based on verified fabric value and receipt: Refunds will be processed based on the actual value of the fabric, as verified by your purchase receipt or other valid proof of value.
  3. SILAIGO reserves final discretion over refunds: All refund decisions are at the sole discretion of SILAIGO, based on the evidence provided and internal investigation.
  4. Fraudulent claims will be rejected: Any attempt to submit false or misleading claims will result in immediate rejection and may lead to suspension of services.

7. Order Cancellation & Refunds

  1. Orders can be cancelled before pickup dispatch: You may cancel your order without penalty as long as the pickup agent has not been dispatched. Please contact us promptly for cancellations.
  2. No cancellation once agent is dispatched: Once the pickup process has begun, cancellations are not permitted, and you will be liable for the full order amount.
  3. Full refund if SILAIGO is unable to fulfill the order: In the rare event that we are unable to process your order due to unforeseen circumstances, you will receive a full refund of any payments made.

8. Payment Terms

  1. Accepted methods: UPI, cards, cash (in some cases): We accept payments through UPI, credit/debit cards, and cash (where applicable). Please confirm available payment options at the time of order.
  2. Base price includes stitching, pickup, delivery: The quoted price covers the cost of stitching, fabric pickup, and delivery. There are no hidden charges for these core services.
  3. Add-ons (lining, designer details) are charged separately: Any additional features such as lining, designer embellishments, or special requests will incur extra charges, which will be communicated to you before order confirmation.

9. Intellectual Property

All designs, patterns, proprietary tools (such as SILAIGO DYNAMO and SILAIGO CAD), and user interface elements provided by SILAIGO are protected by intellectual property laws. Unauthorized use, reproduction, or distribution of these assets is strictly prohibited and may result in legal action.

10. Service Limitations

  1. Currently serving: Noida, Indirapuram, Mayur Vihar, Vasundhara, Gaur City: Our services are currently limited to these locations. Orders from outside these areas may not be accepted.
  2. Exact designer replicas are not guaranteed unless agreed upon: While we strive to match your design preferences, we do not guarantee exact replicas of designer garments unless explicitly agreed in writing.
  3. SILAIGO is not liable for stitching issues with pre-damaged fabric: If the fabric provided is already damaged or defective, SILAIGO cannot be held responsible for any resulting issues in the finished garment.

11. Dispute Resolution

  1. Contact: For any disputes, concerns, or grievances, please reach out to us via email at support@silaigo.com or phone at +91 88006-33755. We are committed to resolving your issues promptly.
  2. Resolution attempted within 7 working days: We aim to address and resolve all disputes within 7 working days from the date of receipt of your complaint.
  3. Disputes governed by Indian Law, under Noida jurisdiction: All disputes arising from these terms or our services will be governed by the laws of India and subject to the exclusive jurisdiction of courts in Noida.

12. Contact Us

  • 📞 Phone: +91 88006-33755
  • ✉️ Email: support@silaigo.com
  • 📍 Address: Shop No. 5, Lane 7, Shiva Towers Sector 66, Noida, India